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Privacy Policy:

  1. Acceptance of Terms: By using GhostVPS products and services, you automatically accept our Terms & Conditions (MTC), outlined in our policies. Any claims or complaints related to service suspension or termination from clients will not be considered valid.
  2. Unique Account Policy: Each GhostVPS account, identified by the client’s submitted email address, is considered unique to that specific client.
  3. Duplicate Accounts: Duplicate accounts will be checked for suspicious activities, and any identified will be deleted. Requests for service movements between duplicate accounts should be submitted via Tickets.
  4. OFAC Regulations Compliance: GhostVPS cannot conduct business or cooperate with sanctioned countries or individuals under OFAC Regulations, including Cuba, Iran, North Korea, Syria, Crimea, Sudan, Ukraine, or Specially Designated Nationals (SDNs).
  5. Email Policies: GhostVPS does not provide Email Marketing, Spamming, Un-Solicited Bulk Email (UBE), or Email Extractor services due to potential risks.
  6. PTR (Reverse DNS): The use of PTR (Reverse DNS) requires approval from the Abuse Audit Team. The availability will be communicated through the ticketing system.

Indemnification Policy:

  1. Client Risk: Clients use GhostVPS services at their own risk. GhostVPS disclaims all warranties and shall not be liable for any loss or damages.
  2. Defense and Indemnification: Clients agree to defend, indemnify, and hold GhostVPS harmless from any claims, liabilities, losses, costs, and claims arising from services provided.

Acceptable Use Policy:

  1. Lawful Use: All services must be used for lawful purposes, complying with United States Federal, State, and City laws. Violation may result in suspension.
  2. Content Restrictions: Prohibited content includes adult material, hacking, cracking, warez, IRC, and unauthorized distribution of copyrighted software.

Limitation of Liability:

  1. GhostVPS’s Responsibility: GhostVPS is not responsible for damages arising from server downtime, crashes, or data loss. Liability is limited to service termination.

Disclaimer:

  1. System Downtime: GhostVPS is not liable for system downtime, crashes, or data loss. Terms are subject to change without notification.

Refund Policies:

  1. Verification Process: Refund requests undergo a KYC verification process. Requests without KYC documents will be rejected.
  2. Cryptocurrency Refunds: Refunds for cryptocurrencies, tokens, or digital assets are rejected.
  3. Credit Refusal: Existing credits in the GhostVPS wallet will not be refunded under any circumstances.

GhostVPS Services Terms and Conditions: GhostVPS.com provides services including Shared Web Hosting, Reseller Hosting, VPS, Dedicated Servers, SSL, Domain Registration, Business Emails, and more.

Shared Web Hosting (Reseller, Linux, or Windows Based):

  1. Swift Delivery: Shared web hosting services are delivered promptly from the registration date.
  2. Backups: Automated backups are performed daily, weekly, and monthly, retrievable within 45 days.
  3. Renewal: Clients are notified 10 days prior to the due date. Automatic renewal is facilitated for seamless service continuation.
  4. Refund: Refund requests within 24-48 hours of service delivery are considered, subject to GhostVPS evaluation.
  5. Upgrade/Downgrade: Clients can upgrade/downgrade plans based on their needs, following MTC guidelines.

Linux, Windows VPS, and RDP Services:

  1. Prompt Delivery: VPS services are delivered within 30-45 minutes from the registration date.
  2. Renewal: Automatic renewal is facilitated, with a 10-day notice before the due date.
  3. Refund: Refund requests within 24-48 hours of service delivery are considered for technical issues.
  4. Upgrade/Downgrade: VPS packages can be upgraded/downgraded based on client needs.

Dedicated Server:

  1. Delivery Time: Dedicated servers are delivered within 5-10 business days.
  2. Renewal: Renewal notices are sent 10 days before the due date. Servers are terminated if not renewed 48 hours before the due date.
  3. Refund: Refunds are not applicable for dedicated servers unless there are technical issues causing delays.

SSL:

  1. Delivery Time: SSL services are subject to the policies of SSL corporations after completing CSR.
  2. Renewal: SSL services do not have renewal invoices; they must be re-ordered after expiration.
  3. Refund: Refund requests for SSL services are processed according to SSL service providers’ terms and conditions.

Domain Registration:

  1. Cancellation Fee: A $3 cancellation fee applies to all domain cancellation requests.
  2. Domain Infringement: Infringing domains are suspended, and refund requests are rejected.
  3. MBG Period: Money Back Guarantee (MBG) is applicable within 3 days of the registration date for domains and business/enterprise email orders.

Business Emails:

  1. Business Email Plans: Clients can subscribe to business email plans for additional email addresses.
  2. Free Emails: Clients are entitled to 2 free emails on their domain; additional emails can be obtained through business email plans.

GhostVPS Abuse Terms (MAT):

  1. Abuse Categories: Abuse includes infringement, phishing, pharming, server attacks, spamming, illegal copyrights, and resource abuse.
  2. Abuse Reports: Abuse reports are received globally and reviewed by the GhostVPS Abuse Audit Team (AAT).

Affiliate Terms and Conditions:

  1. Affiliate Program: Clients can earn commissions through the GhostVPS Affiliate Program by promoting products with affiliate links.
  2. Commission Rates: Commissions are applied based on referral sales through affiliate links. Minimum sales rate is $50.
  3. Commission Withdrawal: Commissions can be withdrawn to PayPal, BTC, or Perfect Money accounts.

Note: Terms and conditions are subject to change without prior notification. Clients are advised to review policies regularly.

Data Collection:

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, address, and invoice and payment information).

Data Collection Methods:

You directly provide Our Company with most of the data we collect. We collect data and process it when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on our message boards or via email.
  • Use or view our website via your browser’s cookies.

Data Usage:

Our Company collects your data for the following purposes:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

If you agree, Our Company may share your data with our partner companies for them to offer you their products and services. Your data may also be sent to credit reference agencies during the order processing to prevent fraudulent purchases.

Data Storage:

Our Company securely stores your data on our servers, and all data is encrypted. We retain your activity log for six months after your last activity. Client data, services list, and order details are preserved to protect against future security risks.

Marketing:

Our Company may send you information about products and services we think you might like. If you’ve agreed to receive marketing, you can opt out at any time.

You have the right to stop Our Company from contacting you for marketing purposes or sharing your data with other members of the Our Company Group.

Data Protection Rights:

Every user is entitled to the following rights:

  • The right to access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability

Cookies:

Cookies are used to collect standard Internet log and visitor behavior information. Our Company uses cookies to improve your website experience, such as keeping you signed in and understanding how you use our website.

Types of cookies used:

  • Functionality: Recognize you on our website and remember your preferences.
  • Advertising: Collect information about your visit for advertising purposes.

You can manage cookies by setting your browser not to accept them.

Privacy Policies of Other Websites:

Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.

Changes to Our Privacy Policy:

Our Company regularly reviews its privacy policy and updates it as needed. The last update was on January 9, 2019.

Contact Information:

If you have questions about Our Company’s privacy policy or the data we hold on you, or you want to exercise your protection rights, contact us at:

  • Email: info[@]ghostvps.com
  • Phone: +442086380590

Contacting the Appropriate Authority:

If you wish to report a complaint or feel that Our Company has not addressed your concern satisfactorily, contact the Information Commissioner’s Office at info[@]ghostvps.com.

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