Terms of Service

Last Updated: October 5, 2026

Welcome to GhostVPS. These Terms of Service (“Terms” or “ToS”) govern your use of our Virtual Private Servers (VPS), web hosting, dedicated virtual numbers, and other related hosting and infrastructure services.

By ordering, accessing, or using our services, you acknowledge that you have read, understood, and agreed to these Terms, together with our Privacy Policy, Refund Policy, and Acceptable Use Policy, where applicable.

If you do not agree with these Terms, you must not order or use our services.

1. Acceptance of Terms

By subscribing to or using any GhostVPS service, you agree to comply with these Terms and all applicable policies.

We may update these Terms from time to time. Material changes will become effective upon publication or on any later effective date specified by us. Where required by applicable law, additional notice will be provided.

Your continued use of the services after the effective date of updated Terms constitutes acceptance of those changes, except where applicable law requires otherwise.

2. Service Description

GhostVPS provides hosting and infrastructure services including, but not limited to:

• Virtual Private Servers (VPS);

• web hosting;

• dedicated virtual numbers;

• dedicated servers or related infrastructure services where offered; and

• related technical and website-management services.

The specifications applicable to a service, including CPU, RAM, storage, bandwidth, traffic allowances, location, billing period, and other resources, are those displayed on the applicable product page, order form, or order confirmation at the time of purchase.

We aim to provide reliable services but do not guarantee that any service will operate continuously, without interruption, or without error unless a specific Service Level Agreement (“SLA”) expressly provides otherwise.

Some services may rely on third-party infrastructure providers, datacenters, network operators, domain registries, software vendors, or other upstream providers. Availability and certain technical characteristics may therefore be subject to upstream limitations.

3. Account and Acceptable Usage

You are responsible for maintaining the confidentiality and security of your account credentials and for activities performed through your account.

You must provide accurate information where required and keep relevant account information reasonably up to date.

You must use our services in compliance with applicable laws, regulations, these Terms, and our Acceptable Use Policy.

Illegal and Abusive Activities

Use of our services for unlawful or abusive activities is prohibited. This includes, but is not limited to:

• unauthorized access or hacking;

• phishing;

• malware distribution;

• fraudulent activities;

• unsolicited bulk messaging or spam;

• attacks against networks or systems;

• infringement of intellectual property rights; and

• other activities prohibited by applicable law or our Acceptable Use Policy.

Where reasonably necessary to protect our infrastructure, other customers, third parties, or to comply with legal obligations, we may suspend or terminate affected services.

Serious abuse, security threats, or unlawful activity may result in immediate suspension without prior notice.

Reselling

Reselling or redistributing services is permitted only where the applicable service or agreement allows it or where prior authorization has been provided by GhostVPS.

Dedicated Virtual Numbers and SMS

GhostVPS may provide dedicated virtual numbers intended for receiving SMS messages and verification messages.

We do not guarantee that any particular third-party platform will accept a number or successfully deliver SMS messages to it. Numbers may be rejected, restricted, or blocked by third-party platforms due to their own policies, regional restrictions, number classification, previous usage, or other factors outside our control.

Customers should verify suitability for their intended use before purchasing where possible.

4. Payment Terms

Services are billed according to the billing cycle displayed at checkout or in the applicable order, such as monthly, quarterly, semi-annually, or annually.

Payment is due according to the invoice or order terms.

Failure to make payment by the applicable due date may result in suspension of the affected service. If payment remains outstanding for more than 3 days after the due date, we may terminate the affected service and associated data may be permanently deleted.

Additional resources, upgrades, licenses, IP addresses, setup services, or optional features may incur additional charges.

Fees are non-refundable except where:

• a refund is expressly provided under our Refund Policy;

• GhostVPS agrees to issue a refund or account credit;

• a specific service or promotion expressly provides a refund entitlement; or

• a refund or withdrawal right is required by applicable law.

Nothing in these Terms or our Refund Policy excludes or limits mandatory statutory rights that cannot lawfully be waived.

5. Cancellation, Refunds, and Withdrawal Rights

Service Cancellation

Customers may request cancellation through the available account-management interface or through Customer Support.

The effective cancellation date depends on the service type, billing arrangement, commitment period, and applicable upstream provider.

Cancellation of a service does not automatically create an entitlement to a refund.

Unless otherwise stated for a specific product, cancelling automatic renewal prevents the service from renewing for another billing period but does not necessarily terminate the current paid service period immediately.

Refund Requests

Refund eligibility is determined according to our Refund Policy, the applicable service, provisioning status, usage, third-party costs, and applicable law.

Certain charges may be non-refundable after they have been incurred or provisioned. These may include, where applicable:

• domain registrations and renewals;

• software licenses;

• setup or installation fees;

• third-party service charges;

• custom configurations;

• additional IP addresses;

• dedicated resources specifically provisioned for the customer; and

• other non-recoverable upstream costs.

If GhostVPS receives a refund from an upstream provider in relation to a cancelled service, this does not automatically create an identical refund entitlement for the customer unless required by the applicable Refund Policy, agreement, or law.

Consumer Withdrawal Rights

Customers who qualify as consumers may have statutory cancellation or withdrawal rights under the laws applicable to their contract.

Nothing in these Terms is intended to exclude or restrict such mandatory rights.

Where a customer lawfully exercises a statutory withdrawal right after requesting that service provision begin during the applicable withdrawal period, GhostVPS may, where permitted by law, charge an amount proportionate to the service already provided.

Statutory consumer withdrawal rights generally do not apply in the same manner to customers purchasing services for business or professional purposes.

6. IP Addresses

IP addresses assigned to GhostVPS services remain network resources allocated for use with the applicable service and are not sold to or owned by the customer.

IP addresses may have been previously allocated or used by other customers or third parties.

Unless expressly stated otherwise, GhostVPS does not guarantee that an IP address:

• has never previously been used;

• has a particular reputation score;

• is absent from every third-party blacklist or reputation database;

• will be accepted by every third-party website, application, payment provider, streaming service, messaging platform, or online service;

• will be classified in a particular way by third-party GeoIP databases; or

• will remain associated with a particular geographic classification by every third-party database.

Customers who identify a documented technical or reputation problem with a newly assigned IP address may contact Customer Support.

We may investigate requests for IP replacement. However, replacement is not guaranteed and may depend on technical feasibility, IP availability, the applicable product, justification for the request, and the policies of our upstream provider.

Additional, replacement, failover, floating, or other IP addresses may be offered for certain products and locations and may incur additional charges.

GhostVPS may change or reassign an IP address where reasonably necessary for network operations, security, abuse prevention, infrastructure migration, upstream-provider requirements, or legal compliance.

7. Service Availability and Uptime

We target a monthly service availability of 99.9% where technically applicable.

This target does not constitute a guaranteed SLA unless the applicable service or order expressly includes an SLA.

Availability calculations may exclude circumstances such as:

• scheduled or emergency maintenance;

• customer configuration or software issues;

• customer-caused incidents;

• attacks or abusive traffic directed at the customer’s service;

• force majeure events;

• failures outside our reasonable control; and

• qualifying upstream infrastructure or network events where no applicable SLA provides otherwise.

Where an applicable SLA provides service credits, customers must submit eligible claims within the period specified by that SLA.

Where no contractual SLA applies, any goodwill credit issued by GhostVPS is discretionary and does not create an ongoing entitlement.

8. Service Delivery and Provisioning

Many services are provisioned automatically and may become available shortly after payment confirmation.

Unless otherwise stated on the product page, we aim to provision eligible services immediately or within 24 hours after successful order and payment confirmation.

Provisioning may be delayed by circumstances including:

• payment verification;

• fraud or security review;

• identity or account verification where required;

• inaccurate or incomplete customer information;

• manual review;

• resource shortages;

• upstream-provider delays;

• technical incidents; or

• circumstances outside our reasonable control.

If an eligible service cannot be provisioned within 24 hours for reasons attributable to GhostVPS, the customer may request cancellation and a full refund within 7 days of the original order date, unless the applicable product terms state otherwise.

This provision does not apply where the delay was caused by the customer, payment verification, required compliance checks, inaccurate information, or other circumstances outside GhostVPS’s reasonable control.

Mandatory statutory rights remain unaffected.

9. Traffic and Resource Usage

Where a service includes a traffic allowance, the applicable allowance will be displayed on the product page, order, or customer dashboard.

Where a 20 TB monthly traffic allowance applies to a particular plan, usage beyond that allowance may result in additional charges, bandwidth restrictions, throttling, suspension, or other measures specified for that service.

Customers must not intentionally interfere with the stability, performance, or security of shared infrastructure or other customers’ services.

10. Data, Backups, and Service Termination

Customers are solely responsible for maintaining current and independent backups of important data unless a separately purchased backup service expressly states otherwise.

GhostVPS does not guarantee that customer data will remain available after a service has been suspended, cancelled, expired, or terminated.

Following termination or expiration, associated data may be deleted immediately or at any time thereafter depending on the service and upstream infrastructure.

Customers should therefore retrieve and back up all required data before cancellation, expiration, or termination.

We do not guarantee recovery of deleted data.

Where technically and commercially possible, we may retain data temporarily after suspension or expiration, but such retention is not guaranteed and must not be relied upon as a backup.

11. Suspension and Termination

GhostVPS may suspend or terminate a service where reasonably necessary due to:

• non-payment as described in Section 4;

• violation of these Terms or the Acceptable Use Policy;

• illegal or abusive activity;

• serious security concerns;

• threats to our infrastructure or other users;

• fraudulent activity;

• requirements imposed by an upstream provider; or

• applicable legal or regulatory obligations.

Where circumstances reasonably permit, we may provide notice and an opportunity to remedy the issue before termination.

However, immediate suspension or termination may occur where necessary to prevent abuse, security incidents, unlawful activity, infrastructure damage, or significant risk to GhostVPS or third parties.

Termination resulting from a customer’s violation of these Terms does not automatically entitle the customer to a refund.

12. Email and SMTP Restrictions

Availability of SMTP-related ports may depend on service type, billing cycle, location, abuse-prevention requirements, and upstream-provider restrictions.

For eligible VPS services with billing cycles of 3 months or longer, TCP ports 25 and 465 may be enabled in selected locations, including Finland, the United States, and Germany, subject to current product specifications and applicable usage policies.

For other services or locations, these ports may remain restricted.

GhostVPS may impose or restore SMTP restrictions where reasonably necessary for abuse prevention, network reputation, security, or upstream-provider compliance.

13. Intellectual Property

All trademarks, website content, software, documentation, and other intellectual property belonging to GhostVPS or its licensors remain the property of their respective owners.

Customers retain ownership of their own data and content, subject to the limited rights reasonably necessary for GhostVPS and its service providers to process, transmit, store, or otherwise handle such data for service delivery, support, security, and legal compliance.

14. Limitation of Liability

To the maximum extent permitted by applicable law, GhostVPS will not be liable for indirect, incidental, special, or consequential losses arising from the use of or inability to use the services, including loss of profits, loss of business, or loss of data.

Customers are responsible for maintaining appropriate backups and business-continuity arrangements.

To the maximum extent permitted by applicable law, GhostVPS’s aggregate liability arising from a particular service will not exceed the amount paid by the customer to GhostVPS for that service during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy and applicable data-protection requirements.

Personal data may be processed where reasonably necessary for:

• service provisioning;

• billing and payments;

• customer support;

• fraud and abuse prevention;

• security;

• regulatory or legal compliance; and

• operation and improvement of our services.

Additional information regarding data processing, retention, and applicable rights is provided in our Privacy Policy.

16. Third-Party and Upstream Providers

Some GhostVPS services may use infrastructure, networks, datacenters, software, licensing, domain-registration services, or other resources supplied by third parties.

Certain aspects of a service may therefore be subject to technical restrictions or operational requirements imposed by those providers.

GhostVPS may migrate, replace, or modify upstream infrastructure where reasonably necessary to maintain, improve, secure, or continue providing a service, provided that the material functionality of the purchased service is not substantially reduced without appropriate notice where reasonably practicable.

GhostVPS is not responsible for third-party services outside its reasonable control, subject always to any rights or remedies that cannot be excluded under applicable law.

17. Governing Law and Dispute Resolution

These Terms and any contractual relationship with GhostVPS are governed by the law specified for the legal entity through which the customer contracts with GhostVPS.

Where the applicable contracting entity specifies England and Wales as its jurisdiction, these Terms will be governed by the laws of England and Wales and disputes will be subject to the jurisdiction specified in the applicable agreement.

Nothing in this section deprives a consumer of mandatory protections or jurisdictional rights that cannot lawfully be excluded by contract.

The identity, registered details, and jurisdiction of the applicable GhostVPS contracting entity should be displayed on the website, invoice, order confirmation, or other applicable legal notice.

18. Contact Us

For questions regarding these Terms, billing, cancellations, or our services, please contact GhostVPS Customer Support through the available support system or at:

Email: info[@]ghostvps.com

Support availability may vary by service and support channel.

By ordering or using GhostVPS services, you acknowledge that you have read, understood, and agreed to these Terms of Service, subject to any mandatory rights available to you under applicable law.